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Are you passionate about aesthetics? Do your friends consider you their go-to skincare expert? Join our team at Pretty Please Aesthetics for a fulfilling and fun career with room for growth!

Client Relations Specialist

Job Summary:

The Client Relations Specialist position represents Pretty Please Aesthetics and the brand. You are responsible for creating a positive first and last impression with patients. Responsibilities include running a smooth and efficient front office, greeting all patients with a smile and enthusiasm, answering phone calls timely with a keen understanding of aesthetic procedures, and booking patients for consultations and services. You will be responsible for scheduling, invoicing, upselling products or retail, confirming all appointments, checking patients in and out, and pre-booking their next appointment. As the Client Relations Administrator you will also be responsible for educating clients about all of the company programs, memberships, loyalty, discuss in-office promotions and ask happy patients to write reviews. As part of our client experience, you are responsible for the staging, cleanliness, and optics of the facility.

Duties and Responsibilities:

  • Properly open and close each day according to Standard Operating Procedures.
  • Accurately book, change and cancel appointments. Overall manage the schedule and create invoices. Look up reward program points/sign up new clients prior to check out.
  • Manage new patient enrollment in the membership program and educate all clients on any and all company initiatives.
  • Greet everyone pleasantly who enters and leaves the facilities.
  • Provide detailed descriptions of treatments, packages, services, facility features and hours of operation.
  • Become knowledgeable in skincare. Meet or exceed retail sales goals... and earn bonuses!
  • Utilize computers with skill and proficiency. PMS system, phones, consultation tools, etc.
  • Maintain the patient management software, with accurate information and scanning in a timely fashion.
  • Actively promote the treatments, services, and retail, as well as programs, promotions, and/or discounts available.
  • Maintain a clean, safe, fully stocked, and well-organized work area.
  • Work with Manager to handle & cross-check all inventory for accurate counts.
  • Regularly attend, participate in, and support training and staff meetings.
  • Communicate to management any and all occurrences involving staff or patients that require attention.
  • Assist in all areas of front desk business operation as requested by management.
  • Take initiative and contribute to the growth and efficiency of the business.

Job Requirements:

  • Must be detail-oriented and have the ability to multi-task.
  • Problem solver and solutions-oriented. Able to work independently and replicate the responsibilities of the manager for the day-to-day functions and tasks.
  • Ability to be efficient and productive in a fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math proficiency.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication, listening, and computer skills.
  • Must be a team player, take initiative to do what needs to be done in-office without resistance or question.
  • Communicate effectively and with respect.
  • Transparency and solution-oriented.
  • Basic aesthetics and/or skincare knowledge a plus.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Please email resume to: [email protected]

Say “yes” to a fresh start. Say “yes” to taking care of yourself. Say “yes” to a more confident you. Say “yes” to feeling incredible! Schedule a consultation today at our Sacramento or Granite Bay offices and say “yes” to Pretty Please!